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Warranty & Complaints
We care about our products and logically do our best to deliver them to you in top condition. However, it sometimes happens that an order is broken during transport or that something else happens that allows you to make a claim under warranty. Under European law, we are liable for any lack of conformity that becomes apparent within a period of two years after delivery of the goods. You may have additional rights under Dutch law.
If you discover or should discover a defect in the product, you should contact us immediately.
If you contact us directly, we will arrange a free repair or replacement.
This warranty does not apply if the defect is due to neglected care, intentional damage, or negligence. Fall and interference damage is not covered by the warranty. Warranty claims lapse if service/repair services other than those designated by the manufacturer have carried out repair or other work on the product.
Complaints and disputes procedure
We recommend that you first make your complaints known to us by sending an email to [email protected]. If this does not lead to a solution, it is possible to register your dispute for mediation via Stichting WebwinkelKeur . Since 15 February 2016, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr . If your complaint is not yet being processed elsewhere, you are free to file your complaint via the European Union platform.